Frequently Asked Questions

Frequently Asked Questions

Can't find the answer you need? Please contact us and we will be happy to help!

Hosting, Email and General

Your hosting package is automatically set up for you straight after purchase so you can get started right away.
Our state-of-the-art data centre offers the latest in security and environmental technologies and is manned 24/7, ensuring your data and websites are secure and monitored at all times. We have a resilient national network and enterprise level cloud platform so you get the best possible hosting experience.
We have a range of guides and tutorials available for you via our support database and these are always growing. In order to keep costs down and service performce high we only offer a ticket support system.
You can use whichever programming languages and frameworks you like. Please get in touch if you want to double check if specific legacy versions are supported
We currently accept Paypal and most major credit cards.
Not directly from our system but please get in touch with your requirements and we will see what we can do.
Directly from us we also offer social media marketing and we will soon be offering many more web related services. Though our group of companies we offer many other services including web site design, database design, complex software for business operations and finacial software.
You can choose to host your website on either our Windows or Linux platform. If you’re not sure which to pick, go for Linux as it’s industry standard and supports a wider range of languages and software. If you need help deciding which package to go for or more details, please get in touch with our friendly team.
You don't. Our services are offered on a monthly basis. You simply pay in advance at the beginning of the month. You can cancel at anytime before the end of the month with no penalty.
Our system is the industry standard IMAP using SMTP sending servers. You can also access your email using POP if you wish.
All of your settings for all your services including IP addresses, email, FTP etc. are clearly displayed in your hosting control panel.
Our mailboxes are a whopping 10Gb each and you can have as many as you want.
If your mailbox has either IMAP or POP access you can easily use our mailbox migration tool which synchronise your mail from your old mailbox to your new one.

Wordpress

If you choose the Wordpress Unlimited package we pre-install WordPress for you so you can get started right away. Simply purchase a WordPress package, choose your settings, and you’re all set. You can install wordpress from the one click installers with the other packages but bear in mind that package won't be optimised for Wordpress so may incur a small performance panalty.
Yes, we have several different migration options so you can migrate your existing WordPress website to us with minimal fuss straight from your control panel or WordPress dashboard.
To keep our WordPress platform at optimal performance, we only allow WordPress to be installed on the Wordpress Unlimited package. You’re still free to write, add and modify WordPress-compatible code and files, such as themes, plugins, media uploads etc. You’ll also have full access to mailboxes and email accounts outside WordPress. If you think you may want to create a non-WordPress website or install/upload something outside WordPress, our other Web Hosting plans are a better choice. With our other plans you can run any software you like and choose from 70+ one-click installs directly from your control panel..
On our WordPress Unlimited package we update the WordPress core for you automatically whenever updates are released. If you install any third party themes or plugins, you’ll need to update them yourself from your WordPress dashboard.

Platforms & technologies

Unlike with other web hosts, your website isn’t tied to one single server but makes use of a whole platform, meaning that you get incredible reliability and speed at an unbelievably low price. Traditional shared hosting performance is subject to how much traffic you get and what other users are doing, but our platforms are load-balanced and automatically scale to meet resource demands at no extra cost to you. Your website stays online and runs fast so you can concentrate on your business.
The intelligent and advanced UK data centre is kittted out with premium hardware and the latest and greatest security and environmental technologies. With technicians onsite 24/7 every day of the year and a resilient national network for ultimate reliability, you can rest assured that your websites are safe with us. With a heavy investment in hardware ensures optimal performance and a faultless design with no single point of failure. Each server has Dual Intel Xeon CPU E5-2640 v3 octa-core processors with hyper-threading for 32 logical cores and 64GB DDR4 RAM. All MySQL and MSSQL databases are hosted on dedicated 32 core servers with 128GB RAM and full SSD storage. There is also an incredibly resilient high performance storage platform utilising 100% SSD storage arrays in a RAID 10 configuration, with battery-backed hardware RAID cards. Storage arrays are then replicated across multiple servers so in the highly unlikely event that disks, arrays or entire servers fail there will be no downtime or impact to your site. Daily data backups are taken, which are stored at a secured offsite facility. There is also a bespoke Web Application Firewall that continually monitors and filters out threatening requests before they can even target your website.
If you run WordPress, you’ll want to take advantage of the bespoke WordPress platform. This isnt repackaged standard shared hosting as ‘WordPress Hosting’; this is a completely separate managed platform. It’s optimised specifically for WordPress speed and security with lightning fast StackCache caching, MySQL resource handling, and automatic WordPress core updates all backed by fantastic hardware and support. Automatic WordPress updates – Always forget to update WordPress or simply have too many installs? Don’t worry, the system we use automatically updates your core WordPress installs with the latest security fixes and new features as soon as they’re released. Built-in plugin monitoring – The systems are always running checks to identify any potentially abusive plugins and automatically block any that may put your website at risk or have a significant impact on performance. StackCache – This unique plugin enhances your website caching for consistently quick loading speeds. It works automatically, but you can manage it yourself directly from your WordPress Dashboard if you prefer.
High-powered Linux platform are ideal for running everything from Joomla! to Magento, so if you like your software you’ll love this platform. If you’re not sure what kind of hosting you need or what kind of website you want, Linux is the best choice. It’s fantastic out of the box. Optimised Apache with NGINX Edge Cache - With include fine-tuned Linux Apache and a bespoke superfast caching system so your website always runs at its best. It’s the perfect foundation to grow your website. 70+ one-click installs – Choose from a wide range of powerful free software titles and install them in seconds. With everything from invoicing to project management covered, you can install as many as you like as use them as much as you want. You can also install the world’s most popular content management systems and ecommerce software to create feature-rich websites at no extra cost. Multiple Programming Languages – The Linux platform allows you to make use of 6 different versions of PHP, ensuring, greater flexibility for your website, frameworks, and scripts.
When you’re building websites using Windows languages, technologies, and software, you need a platform that can handle the workload. We have a solid Windows platform to meet all your web hosting needs. Always up to date – We use only the latest Windows hosting technology for our platform to ensure you’re always benefiting from the latest features and improvements. Many hosts avoid this because of the resources and costs involved, but we believe in giving you the best for your website. Optimised IIS performance – Rather than using Windows as-is, a tweaked IIS give's you enhanced website performance, ensuring better page speeds, happier visitors, and support for all ASP and ASP.NET languages from 2.0 onwards.

Domains

Domains are registered at registry level as soon as you complete the checkout process with us. It can take up to 72 hours for a domain name to become visible on the internet as it globally updates. This applies for all domain names regardless of extension or registrar. However, in the majority of cases your domain name will be live within a few hours.
You don’t have to buy web hosting with us, but we strongly recommend it to take advantage of our powerful hosting platforms and seamless, trouble-free services that have all been carefully developed to work well together. You can find out more about our web hosting plans on our Web Hosting page.
You own your domain name and therefore have full rights and control over it; we never register customer domains in our name
Your domain name is set to renew automatically so you don’t have to worry about remembering it yourself! If you prefer not to auto-renew, you can change this from your control panel.
All you have to do is set the nameservers to ours (ns1.itstheweb.co.uk, ns2.itstheweb.co.uk, ns3.itstheweb.co.uk, ns4.itstheweb.co.uk) or you can change the DNS settings with your current domain hosting. If you do use our nameservers you can then also use our FREE SSL certificates.
Nothing. Unlike other hosting companies we don't try to keep you by charging a fee to leave; we think that's wrong.

SSL

YES, but it is only a standard SSL, you simply turn it on in your control panel.
After purchasing it, you’ll get an email to the administrator email address for your domain to confirm your certificate. Simply click the link to confirm your registration.
Research from Verisign has shown that up to 93% of visitors are put off buying if a website doesn’t have the expected ‘green bar’ (only available with our Extended SSL). If you’re serious about your business, especially if you run an ecommerce store, an Extended SSL is the way to go. If payments aren’t a central part of your business but you still request or private details, such as login information, a Simple SSL with its accompanying padlock is fine.
Contrary to popular belief, an SSL certificate is attached to your hosting package rather than your domain name. For this reason, you’ll need to host your website with us even if your domain name is registered elsewhere. You can take a look at our powerful yet affordable hosting packages on our Web Hosting page.
Setting up your SSL is a quick and straightforward process, but if you have any questions or aren’t sure what to do next, please get in touch via your control panel and we’ll help you out.

One click Installs

All our one-click installs are available on Linux, and the vast majority are also available on Windows. If you’re not sure about the compatibility of the one-click installs you want to use, it’s safer to opt for Linux web hosting. Feel free to contact our support team for further information.

When you buy a web hosting package from us, you automatically get access to a wide range of one-click install software. It’s all free to use for both commercial and personal use, meaning you can create outstanding fully-functional websites in minutes at no extra cost.

Our one-clicks cover everything from web stores to social networks, so an impressive site is always just a click away. Below we’ve included an overview of the different types of one-clicks available and a complete list of titles.

 

CMS (content management systems)

If you want to build any kind of website quickly, a content management system is a solid choice. Not only is it user-friendly, it’s easy to customise. We recommend WordPress, Drupal or Joomla! If you’re not sure which to pick.

Our CMS one-clicks include: b2evolution, CMS Made Simple, Craft CMS, concrete5, Drupal, E107, Geeklog, Joomla!, MamboCMS, MediaWiki, MODX, Moodle, Nucleus, OctoberCMS, PHP-Fusion, phpNuke, PliggCMS, Serendipity, SilverStripeCMS, Textpattern, Typo3, and WordPress.

 

Ecommerce

Sell from your own website with one of our fully-fledged ecommerce solutions. Each install will give you a fully customisable online shop with the ability to add unlimited products and categories. Magento is an excellent choice if you want to create a big store, while OpenCart is a solid option if you’re looking for easy but extensive customisation.

Our ecommerce one-clicks include: AbanteCart, AgoraCart, Magento, OpenCart, osCommerce, PrestaShop, TomatoCart and Zen Cart.

 

Galleries

Create a photo gallery or add one to your existing website easily with these feature-rich one-click installs.

Our gallery one-clicks include: Coppermine, Piwigo and Zenphoto.

 

Forums

Install your own message boards with features like unlimited posts and replies, private messaging, emojis, theme switching and more. Can’t decide? We recommend trying out phpBB.

Our forum one-clicks include: FluxBB, phpBB, Simple Machines Forum and VanillaForums.

 

Social Networks

Ever fancied creating your own Facebook? Now you can create your own social network in a click for your group or community. Each solution is packed with features such as editable user profiles, avatars, discussion groups, private messaging and more.

Our social network one-clicks include: BuddyPress, Dolphin and Elgg.

 

Analytics

All the visitor and website data you need in one easy-to-use interface. Simply install one of these analytics titles to learn more about who’s accessing your website and how you can better serve their needs.

Our analytics one-clicks include: Open Web Analytics, Piwik and TraceWatch.

 

Webmail

We include webmail as standard with all our hosting packages, but if you want to opt for a different client we’ve given you others to choose from.

Our webmail one-clicks include: Roundcube and SquirrelMail.

 

Business & Project Management

Make invoicing, staff management, and team projects easy with our business one-clicks.

Our business and project management one-clicks include: dotProject, Feng Office, PHProjekt, iQDesk, Simple Invoices and StatusNet.

 

CRM (Customer Relationship Management)

Manage your customers effectively and ensure great communication and sales with these customer relationship management tools.

Our CRM one-clicks include: phpCOIN, SugarCRM and SuiteCRM.

 

Live Chat & Ticket Systems

Advise and support your customers with live chat software and support ticket systems that work perfectly straight out of the box.

Our live chat and ticket system one-clicks include: Crafty/Sales Syntax, Help Centre Live, osTicket, phpFreeChat and Trouble Ticket Express.

 

Marketing & Advertising

Send marketing emails to your subscribers and employ a feature-rich banner advertising system for your website to increase revenue.

Our marketing and advertising one-clicks include: phpList, PHPMailer, Prosper202, and Revive Adserver.

 

Frameworks & Developer Tools

Prefer to code? Take a look at our bug tracking software and frameworks created especially for developers.

Our framework and developer tool one-clicks include: CakePHP, MantisBT and Slim.

 

Website Tools

Add additional functionality to your website with surveys, easy to manage FAQ systems, and user-friendly contact form creators.

Our website tool one-clicks include: Form Tools, LimeSurvey, phpFormGenerator, PhpMyFAQ, Tcexam and WebCalendar.

 

A hosting platform like no other

Our powerful, bespoke hosting platform has been designed for you by experts with over twenty years’ industry experience. We provide you with unbeatable load-balanced cloud hosting, meaning there’s no single point of failure and your website performance will never be affected by other users’ websites, visitors or activity. All servers have SSD storage as standard, and we’ve optimised every part of your experience for maximum speed and security. Our hosting is designed to scale as your website grows, meaning the same great performance no matter how popular you get.